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Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how LineAlert Inc. (“LineAlert,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the LineAlert mobile and/or web application (the “App”). The App’s underlying software is developed and owned by Kupaku Inc. (“Kupaku”), which processes data on our behalf. By using the App, you agree to this Privacy Policy and the End User License Agreement."

1. Information We Collect

We collect the following categories of information:

  • Photos and submissions. Photographs, video, and images you capture, upload, or submit through the App (“Photos”).

  • Photo metadata. Data associated with Photos, including precise or approximate geolocation, timestamp, and device and camera information.

  • Account information. Information you provide when creating or managing an account, such as name, email address, and phone number.

  • Usage and device data. Information about how you interact with the App, including device identifiers, operating system, app version, log data, and diagnostic information.

  • Communications. Information you provide when you contact us for support or other inquiries.

2. How We Use Information

We use the information we collect to:

  • Operate, provide, maintain, and improve the App and its features;

  • Process and route Photos and related data to electric, gas, water, telecommunications, and other utility or infrastructure providers and their agents and contractors (“Utility Companies”);

  • Create, manage, and secure your account;

  • Communicate with you about the App, including service-related notices and support;

  • Monitor for, detect, and prevent fraud, abuse, and security incidents;

  • Comply with legal obligations and enforce our agreements.

3. How We Share Information

We share information as follows:

  • Utility Companies. A core function of the App is providing Photos and related metadata (such as location and timestamp) to Utility Companies. As described in the EULA, LineAlert owns and retains all rights to the Photos.

  • Kupaku and service providers. We share information with Kupaku and other vendors who process data on our behalf to host, develop, support, and operate the App, subject to confidentiality and data-protection obligations.

  • Legal and safety. We may disclose information to comply with law, legal process, or governmental request, or to protect the rights, property, or safety of LineAlert, Kupaku, our users, or the public.

  • Business transfers. We may share or transfer information in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell your personal information for money. To the extent sharing Photos and metadata with Utility Companies or using certain analytics is considered a “sale” or “targeted advertising” under applicable law, you may exercise the rights described below.

4. Sensitive Data and Consent

Precise geolocation associated with Photos may be considered sensitive data under applicable law. By capturing and submitting Photos through the App, you consent to our collection and processing of this data for the purposes described in this Privacy Policy, including provision to Utility Companies. You may withdraw consent by ceasing use of the App, though this will not affect processing already performed.

5. Your Privacy Rights (Texas Residents)

Under the Texas Data Privacy and Security Act, Texas residents have the right to:

  • Confirm whether we process your personal data and access that data;

  • Correct inaccuracies in your personal data;

  • Delete personal data we have collected about you;

  • Obtain a portable copy of personal data you provided to us;

  • Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or certain profiling.

To exercise these rights, contact us at info@linealert.com. We will respond as required by law and may need to verify your identity. If we decline your request, you may appeal by replying to our response; if your appeal is denied, you may contact the Texas Attorney General. Note that because LineAlert owns the Photos, certain rights may be limited where retention is necessary for the App’s function, legal compliance, or our legitimate business purposes.

6. Data Retention

We retain Photos, metadata, and other information for as long as necessary to provide the App, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. As stated in the EULA, LineAlert may retain Photos and related data after termination of your access to the App.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The App is not directed to, and is not intended for use by, individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

9. Third-Party Services

The App may rely on or link to third-party platforms and services (such as app stores, mapping, and hosting providers). Their use of your information is governed by their own privacy policies, and we are not responsible for their practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version at linealert.com with an updated “Last updated” date. Your continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your information, contact us at info@linealert.com.

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